Your privacy is important to us. This Privacy Policy explains how Bhagat Janseva Kendra collects, uses, stores and protects information provided by users while accessing our website or using our digital service assistance.
By using our website or requesting any service, you acknowledge that you have read and understood this Privacy Policy.
1. About This Privacy Policy
This Privacy Policy applies to information collected through the Bhagat Janseva Kendra website, online forms, service requests, customer communication and other digital service interactions.
The purpose of this policy is to explain how information may be handled when you use our services.
2. Information We May Collect
Depending on the service requested, we may collect information such as:
- Full name
- Mobile number
- Email address, where provided
- Address and location-related information
- Date of birth and other application details
- Identity or address documents required for a service
- Application or registration information
- Payment and transaction reference details
- Feedback and customer support information
- Information voluntarily submitted through website forms
3. Information Provided for Government Services
Some digital services may require users to provide personal information or documents needed for completing applications on government or authorized third-party portals.
Users should provide only genuine, accurate and authorized information. We do not encourage the submission of false, fraudulent or misleading documents or information.
4. How We Use Your Information
Information provided by users may be used for legitimate service-related purposes, including:
- Processing requested digital services
- Completing application forms
- Verifying submitted information
- Communicating with customers
- Providing service updates
- Resolving customer support requests
- Verifying payments and transactions
- Preventing fraud or unauthorized activity
- Improving website functionality and services
- Complying with applicable legal requirements
5. Documents and Personal Information
Certain services may require documents such as identity proof, address proof, photographs, certificates or other supporting documents.
Such documents may be accessed by authorized personnel only when reasonably necessary for providing the requested service, verification or customer support.
6. Payment Information
When you make a payment for a service, payment processing may be handled by banks, payment gateways, UPI providers or other third-party payment service providers.
We may receive transaction-related information such as transaction ID, payment status, amount, date and reference number for verification and service processing.
We do not intentionally request or store sensitive payment credentials such as ATM PIN, UPI PIN, internet banking password or card PIN.
7. Cookies and Website Technologies
Our website may use cookies, browser storage or similar technologies to improve website functionality, remember preferences and provide a better user experience.
Users may be able to control or disable cookies through their browser settings. However, disabling certain technologies may affect some website functionality.
8. Log and Technical Information
Like many websites, our hosting or server environment may automatically record certain technical information, such as:
- IP address
- Browser type
- Device information
- Operating system
- Website pages visited
- Date and time of access
- Basic server and security logs
Such information may be used for website security, troubleshooting, performance monitoring and preventing unauthorized activity.
9. Sharing of Information
We do not intend to sell or commercially trade users' personal information.
Information may, where necessary and appropriate, be shared with or submitted to:
- Government departments or authorized portals
- Banks or payment service providers
- Technology or hosting service providers
- Service-related third-party platforms
- Authorized personnel assisting with service processing
- Legal or regulatory authorities where required
10. Government and Third-Party Portals
Some services may require submission of information to government departments, official portals or other third-party service providers.
Once information is submitted to an external portal, the privacy practices and policies of that organization may also apply.
Bhagat Janseva Kendra does not control the privacy practices, security systems or data retention policies of independent government departments or third-party platforms.
11. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. User Responsibility
Users are responsible for ensuring that the information and documents submitted to us are accurate, complete, genuine and authorized for use.
Users should also keep their account passwords, OTPs and other authentication information confidential.
Bhagat Janseva Kendra will not ask users to share their UPI PIN, ATM PIN, card PIN, banking password or OTP for ordinary service processing.
13. Account Information
If our website provides user registration or account functionality, information associated with an account may be used to provide services, maintain account security and communicate important service information.
Users should use strong passwords and should not share login credentials with other persons.
14. Communication with Users
We may contact users through phone, SMS, WhatsApp, email or other available communication methods regarding:
- Service requests
- Application status
- Payment verification
- Customer support
- Important service-related information
15. WhatsApp Communication
If you contact us through WhatsApp, your communication may also be subject to WhatsApp's own terms and privacy practices.
We may use information received through WhatsApp for customer support, service processing and communication.
16. Data Retention
We may retain information for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, comply with legal obligations or protect our legitimate interests.
The retention period may vary depending on the type of information and the nature of the service.
17. Deletion of Information
Where appropriate and subject to applicable legal, regulatory and operational requirements, users may contact us to request deletion or correction of their personal information.
Certain information may need to be retained where required for legal compliance, transaction records, fraud prevention or legitimate business purposes.
18. Children's Privacy
Our website is not specifically designed to collect personal information from children for independent commercial purposes.
Where a service relates to a minor, information should be provided by or with the knowledge and authorization of the parent, guardian or legally authorized person, wherever required.
19. Third-Party Links
Our website may contain links to government websites, payment providers, external portals, social media platforms or other third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites.
Users should review the privacy policy of the relevant third-party website before providing personal information.
20. Fraud Prevention and Security
Information may be used to identify suspicious, fraudulent or unauthorized activities.
Fraudulent documents, fake payment screenshots, unauthorized transactions or misleading information may result in service cancellation and may be reported to the appropriate authority where required.
21. Data Accuracy and Correction
Users should carefully check the information supplied before a form or application is submitted.
If you discover that information provided to us is incorrect, you should contact us as soon as possible so that we can determine whether correction is possible.
22. No Guarantee of Absolute Security
Although reasonable security measures may be used, no website, server, network or electronic communication system can be guaranteed to be completely secure.
Users understand that information transmitted over the internet may carry inherent security risks.
23. Changes to This Privacy Policy
Bhagat Janseva Kendra may update this Privacy Policy from time to time to reflect changes in services, technology, legal requirements or business practices.
The latest version of the Privacy Policy will be published on this page with the updated date.
24. Acceptance of This Privacy Policy
- You have read and understood this Privacy Policy.
- You understand that certain services may require personal information and supporting documents.
- You agree that necessary information may be used for providing the requested service.
- You understand that government and third-party portals may have their own privacy policies.
- You are responsible for providing accurate and genuine information.
25. Refund & Cancellation Policy
For information regarding service cancellation, duplicate payments, failed transactions and refund eligibility, please read our Refund & Cancellation Policy.
💰 Read Refund & Cancellation Policy →26. Terms & Conditions
Use of this website and our digital services may also be subject to our Terms & Conditions.
📄 Read Terms & Conditions →27. Disclaimer
For information regarding government services, third-party portals, processing limitations and service responsibilities, please read our Disclaimer.
⚠️ Read Disclaimer →28. Contact Us Regarding Privacy
If you have questions, concerns or requests regarding this Privacy Policy or the handling of your information, please contact Bhagat Janseva Kendra.
📞 Privacy & Customer Support
For privacy, personal information, service or data-related queries, please contact Bhagat Janseva Kendra.
📱 Phone: 7479973198
💬 WhatsApp: WhatsApp पर संपर्क करें